I suppose I should start this post by thanking all of the servers who are still reading after my six post series on management and motivation. I know it is a server blog, but I also recognize that a large portion of my readership is comprised of managers. I hope those who read it found it interesting. I promise to stick to server information for the next few days. Today I wanted to come up with a big payoff for those that stuck with me through the series.
Today is one of my most loyal readers birthdays. I noticed this and decided to dedicate a post to her for her birthday. Becky was the first person I met as a result of this blog. This is actually her second mention in the blog. As I thought about what to write about in her honor, a light bulb went off. In honor of one of the sweetest people I know, a post about desserts is in order. I can’t buy her a free dessert, but I can write a free post about one. So for Becky, I am for the second time digging into the folder titled “book” and posting some previously written material on desserts.
Let’s be honest. If chocolate, cheesecake, and apple pie were healthy, calorie free, and provided you with all your daily vitamins and minerals, would you ever eat a salad? Most people like steaks, salads, and pastas, but they love dessert. Yet most servers will sell far more entrees than desserts. Your guests come to the table with a great number of expectations and beliefs. One of the most common beliefs is that ordering dessert is gluttonous or wasteful. While you should not try to change that belief, you can always take a shot at being an exception to it.
Selling desserts is about exploiting the contradiction between what the guest feels they should do and what they want to do. Buying a dessert is an emotional decision rather than a logical one. You have to make the dessert appeal to their senses. You have to instill the belief that the pleasure they will receive will outweigh any guilt they may feel afterwards.
In order to capitalize on these emotions to sell desserts, keep in mind the following concepts.
Read the full post at Tips For Improving Your Tips