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Section One: The Rules Of Serving

The Rules: Rules 1-10

The Rules of Serving: Rules One and Two

The Rules of Serving: Rule Three

The Rules of Serving: Rule Four

The Rules of Serving: Rule Five

The Rules of Serving: Rule Six

Section Two: Selling As A Server

I Make A Mean Cherry Limeade

Using Words That Sell

The Most Important Phrase You Are Not Using

Selling Away and Selling Up

How To Sell More Desserts

In Defense of Selling as a Server (Part One)

In Defense of Selling as a Server (Part Two)

In Defense of Selling as a Server (Part Three)

Wine Descriptions That Sell

Selling, Upselling, and Integrity

How To Sell The Bottle

Section Three: Skills Of A Server

Three Ways to Describe Dishes

Budgeting for Servers

Foil To-Go: The Swan

Foil To Go: The Shark

Learning Restaurant Spanish (Nouns)

Five Simple Tricks

Five More Simple Tricks

Fruit Flies

How To Serve A Bottle Of Wine

Job Hunting: The Do’s and Don’ts

Spotting The Complaint

The Mistake and The Letter

Coupons, Discounts, and How to Deal

Making Tips on To-Go Orders

Extras and Upcharges

Memorizing Orders

How To Memorize Orders

Resumes For Servers

Making a Difference

What I Use

Server Safety Tips

Section Four: Food and Wine

Foodie Friday: Beef Made Easy (Part One)

Foodie Friday: Beef Made Easy (Part Two)

Foodie Friday: Beef Made Easy (Part Three)

Foodie Friday: Types of Crab

Foodie Friday: Salmon Basics

Foodie Fridays: Salmon Species

Foodie Friday: Health and Environmental Impacts of Farm Raised Salmon

Foodie Friday: Fact or Fiction

Pasta Name Origins

Cherry Limeade Recipe

Five Great Food Stories

Understanding French Sauces (Part One)

Understanding French Sauces (Part Two)

Espresso Drinks

How Wild Fish Is Caught

Introducing: The Designated Drinker

Olive Oil and Balsamic Vinegar

Fun Crab Facts and Jokes

Supply, Demand, and Chicken Wings

Cost vs Profit

Seafood During Pregnancy

Regional Barbeque Styles

Designated Drinker: Harry’s Bar Bellini

Wine Apps for your Phone

A Food Critic Intervention

Ranch Dressing and Why We Love It

Dr Strange Salmon

Searches Answered

Lobster Facts and Trivia

The Stumpers

Prosciutto, Pancetta, and Serrano

Section Five: Motivating and Leading Servers

The Epiphany

Why Contests Don’t Work

How Money Motivates

What Motivates Servers: Autonomy

What Motivates Servers: Mastery

What Motivates Servers: Purpose

Sergeants and Generals

Ways To Motivate Servers

Management Mentality Mistakes

Love and Greed

Set Schedules As A Manager

Making a Difference

The Keys To Leadership

Leadership: Creating A Shared Goal

Leadership: Empowering Others

Leadership: Leading by Example

Leadership: Improving Others


Section Six: The Other Perspectives

Understanding Restaurants: The Other Perspectives

Understanding Restaurants: The Manager’s Perspective

Understanding Restaurants: The Guest Perspective

Understanding Restaurants: The Owner’s Perspective

Cost vs Profit

Independent vs Corporate Restaurant Priorities

Section Seven: A Bit Of Humor

Servers Vs Dentists

How To Flirt With Your Server

I Make Mistakes Too

Top Ten Songs About Waitresses

Retiring Jokes

The Evolution of Free Bread

The Card

Why Not To Date Co-Workers

The Upside of Dating Co-Workers

Awkward Moments

Story Time: Injuries

My Response: 25 Things Chefs Never Tell You

The Greatest Customer Complaint Response Ever

Aspirational Dining Defined

Aspirational Dining in a Recession

On A Good Night

Top 10 Songs About Dancing

Restaurant Etiquette: Pop Quiz

Restaurant Etiquette: Quiz Answers

David Goes To Dentist

Section Eight: Weird Restaurant Stories

Weird Restaurant Stories 8/21

Weird Restaurant Stories 8/28

Weird Restaurant Stories 9/4

Weird Restaurant Stories 9/11

Weird Restaurant Stories 9/18

Weird Restaurant Stories 9/25

Weird Restaurant Stories 10/2

Weird Restaurant Stories 10/9

Weird Restaurant Stories 10/16

Weird Restaurant Stories 10/23

Weird Restaurant Stories 10/30

Weird Restaurant Stories 11/6

Section Nine: Server Issues

Fighting For The Server Wage

Refuting Emmer’s Myths

A Few More Thoughts On Emmer

Remembering Labor on Labor Day

Monday Morning Recap

The Disadvantages of Set Schedules

The Advantages of Set Schedules

Set Schedules As A Manager

Five Stories Worth Reading

10 Reasons Why Serving Is Not Like Your Job

Serving Sober

Tipping On To Go Orders

Hot Schedules Reviewed: Part One

Hot Schedules Reviewed: Part Two

Recommended Reading 11/1

Section Ten: About This Blog

By Way Of Introduction

Top Five Posts You Probably Missed

A Bit of Publicity and the Response

Clip Show: Starting a Blog

It’s A Brave New World

100th Post Extravaganza

First 100 Posts Recap

Best of KC 2010

Plaza Art Fair

Calling All Experts

Thank You!

October Review

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