August 27, 2010
David Hayden
Servers
accurately, customer service, Food, gkcbc, how servers memorize orders, how to be a better restaurant server, how to memorize, how to memorize orders, how to remember orders, how waiters memorize orders, increase sales, memorizing orders, paige unger, remembering orders, Restaurant, Restaurant Manager, restaurant server, Sales, sales for servers, sales techniques for servers, Server, Server Blog, Servers, servers sell more, Service, Serving, Tips, tipsfortips, Waiter, waitress

I know that order is in here somewhere
(Note: In yesterdays post I discussed why I feel it is beneficial to memorize orders. I will not recap to avoid redundancy, which itself if redundant in this post.)
I am terrible with names. Not particularly good with faces either. I will forget three things every time I take a trip. I promise I will remember to bring that CD I was telling you about next time I see you. I have left the house in my slippers. This seems like a good chance to wish a happy belated birthday to everyone who had one before the days when Facebook reminded me. There was a point to this paragraph, but I am not sure what it was.
If you ask most of my friends, they will gladly tell you how forgetful I am. If you ask my guests, they will tell you I am some sort of memorization genius. Memorizing orders is skill rather than a talent. A talent is something you are born with. A skill is something you get better at through technique and practice. I am an absent minded person who has trained himself to be highly proficient at memorizing orders.
Read the full post at Tips For Improving Your Tips
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August 26, 2010
David Hayden
Servers
how to be a better restaurant manager, how to get servers to sell, how to memorize, how to memorize orders, how to remember orders, memorization techniques, memorization tricks, memorizing orders, Restaurant, Restaurant Customer, Restaurant Manager, restaurant memory, restaurant order, restaurant server, Rules of Serving, Sales, sales for servers, sales techniques for servers, Selling, Server, Server Blog, server memorize, server memory, Servers, servers sell more, Service, Serving, taking orders without paper, Tips, tips for improving tips, tipsfortips, Waiter, waiter memory, Waiting, waitress, writing down orders
When I started my first serving job years ago I worked for a company I will affectionately refer to as “Five Four.” That isn’t what it says on the signs out front, but it what we all called it. My first day a manager who introduced himself as “CSV” told me that if I couldn’t figure out how to carry three plates at once by the end of the shift, I was fired. I wasn’t sure if he was telling the truth, but I learned to carry three plates. A couple days later I was training with a guy named “Timmy” who never wrote down his orders. I asked him why and he said, “Only rookies write down orders.”
There are any number of managers who would read that last sentence and be horrified. The thought of not writing down orders puts fear in the heart of managers who are responsible for the rise in food costs related to misrung food. A former boss once put it this way; “I would rather have a stubby pencil than a sharp mind.” The debate on whether or not to write down orders has pretty much been won by the side of managers who want to eliminate mistakes. I do not disagree with them, but I also do not write down orders.
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