The Epiphany

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Epiphany: noun- a sudden, intuitive perception of or insight into the reality or essential meaning of something, usually initiated by some simple, homely, or commonplace occurrence or experience.”

I suppose there is nothing more simple or commonplace than scrolling through Facebook.  I was scrolling through Facebook today trying to decide what to write about for today’s post when I ran across a video my friend Drew posted.  The description said it was something people who manage employees should watch.  I have been reading and writing quite a bit about that topic lately so I decided to give it a spin.  In one video I found the most concise explanation of a phenomenon I have been trying to put my finger on for a while.

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Ways To Motivate Servers

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Given the popularity of last Monday’s post on management styles, I decided to follow up with another management post.  This may become a regular Monday feature depending on the feedback.  While I am a server, I have worked on the other side of the office door.  I prefer serving.  I enjoy making guests happy and connecting with them.  Managing led me to have to deal with too many angry ones and not have the opportunity to prevent the problems in the first place.  As a manager, you spend your day fixing the problems your staff creates.  I moved back to serving years ago and don’t regret the decision.

In my time as a manager, I had the chance to test some of the theories on management that I had developed as a server.  It is far more difficult than it seems.  I decided when I made the switch that I was going to be the type of manager I wanted to work for.  This is where my theory of “Sergeants and Generals” was born.  Make no mistake about it; I was a Sergeant.  I always made it clear that I would never ask my staff to do anything I wouldn’t do.  I was forced to stand behind that principle enough times that no one doubted it.

At my first management job, I instituted three very specific ideas to motivate them.

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