Hey guys could we get some saucers?

The weekend is upon us.  Friday and Saturday nights get busy and take a lot out of us.  The pace is faster, the side stations are more crowded, and all of the saucers in the restaurant seem to hide.  The guests do not seem to understand any of this and have far less patience.  This leads to frustration on our part and the feeling of  a battle.  A normally nice restaurant turns into a fortress.  The staff fortifies as an army defending against the invading hordes.  Trying to get them fed so they will retreat.  The evening ends with the restaurant looking like a battlefield.  We gather our wounded at the end of the night and plan our invasion of someplace that stays open later than our restaurant does.

Friday and Saturday nights are called “amateur hour” because the guests are less restaurant savvy.  They are not as aware of the burdens they place on us by all deciding to come out to eat on the same night.  They are less patient, less informed, and less generous.  We wish for one moment they could step in our shoes and know our struggles.  Yet, how often do we extend them the same courtesy?  Take a couple minutes to watch this video before answering.

Read the full post at Tips For Improving Your Tips

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