(Note: this is part three of a series based on research presented in part one. Yesterday, I addressed why contests and financial incentives do not motivate servers. If you have not read these posts, I highly recommend doing so in order to fully understand the premise of this post.)
Yesterday, I discussed why contests do not work to motivate servers. I made the case that servers were not primarily motivated by money. Like all other employees they are more motivated by autonomy, mastery, and purpose. I hope that instilled greater credibility to those who read it that this research is as true for servers as it is for any other profession. In the original post, this message was highly counterbalanced in the original by a very strong caveat. This caveat cannot be ignored.
The research did make it very clear that if you do not pay people enough, they will not be motivated. In no way should the fact that contests do not motivate servers be taken as an indication that servers do not care about money. Servers care about money. So do their landlords, credit card companies, student loan agencies, etc. It goes back to the old adage, “Money can’t buy happiness, but being broke can sure make you miserable.” The message of the research is that money provides a comfort level to focus on higher motivators. If the servers are not making the base level of money they need to be comfortable, they cannot focus on the higher motivators that lead to increased performance and personal satisfaction.
When a service staff is not making adequate money, you end up with three types of servers:
Read the full post at The Manager’s Office