Sometimes you catch a coworker doing something so brilliant that it makes you wonder why you had not thought of it first. Even after 15 years, I still see things that would have saved me hours of time if I knew them sooner. Being willing to adopt better practices and form new habits is the key to improving as a server. Servers are pretty stubborn people. Something about the job appeals to people who are fiercely independent and resistant to change. Simple steps to improve the habits you have formed over the years can save you time and improve the service you provide.
Here are five examples of things I wish I knew years ago.
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Jul 06, 2010 @ 03:01:28
If a guest uses a gift card, split payment forms (cash, and credit), or has had something discounted/removed from their bill, I walk them through the final payment. For example, if their bill came to $85 and they pay $40 in cash, with the remainder on a credit card I will use the script: “Here you go Mr. Jones, the original amount was $85, after the $40 cash $45 was charged to your visa, thanks again for dining with me tonight, and I look forward to seeing you tomorrow, the day after, or the following week…” or some variation.
The Index « Tips on improving your Tips
Jul 29, 2010 @ 13:02:47
Five More Simple Tricks « Tips on improving your Tips
Jul 29, 2010 @ 14:38:15